Homebuyer Survey

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YOUR GATEWAY NEW HOME EXPERIENCE

Thank you for taking the time to answer a few questions about your homebuying experience!

Please help us improve by answering a few short questions. Rate us on a scale of 0 to 10, with 10 being the most positive response and N/A for questions that do not apply.

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1. Sales staff

Rate us on a scale of 0 to 10, with 10 being the most positive response and N/A for questions that do not apply.

Did you work with one or more of Gateway’s on-site sales team members? If so, who?

a. How satisfied are you with care and attention you received at your initial visit and during the contract phase?(Required)

N/A

b. Was the sales team knowledgeable about our products, availability and process?(Required)

N/A

c. Did the sales team keep you informed about progress and address any concerns you had?(Required)

N/A

2. Design, options & color selections

Rate us on a scale of 0 to 10, with 10 being the most positive response and N/A for questions that do not apply.

a. Was the design staff knowledgeable and helpful during the design and color selection meeting?(Required)

N/A

b. How satisfied are you with the options and products offered – either as a “standard” or “upgrade” selection?(Required)

N/A

c. How satisfied are you with the overall design process?(Required)

N/A

3. Construction

Rate us on a scale of 0 to 10, with 10 being the most positive response and N/A for questions that do not apply.

a. Were any questions and concerns answered in a timely manner?(Required)

N/A

b. Was your pre-drywall inspection helpful and performed professionally?(Required)

N/A

c. How satisfied are you with the overall care taken in constructing your new home?(Required)

N/A

4. Pre-Closing

Rate us on a scale of 0 to 10, with 10 being the most positive response and N/A for questions that do not apply.

a. Was your home orientation helpful, informative and performed professionally?(Required)

N/A

b. Was the new home warranty reviewed and service request procedures explained to your satisfaction?(Required)

N/A

c. Were items on your orientation walk-list completed in a timely manner?(Required)

N/A

5. Summary

Rate us on a scale of 0 to 10, with 10 being the most positive response and N/A for questions that do not apply.

a. How well does your new home meet your expectations?(Required)

N/A

b. How likely are you to recommend a Gateway home to your friends and family?(Required)

N/A

6. Additional Information

Do you have any additional comments about your Gateway experience?

Are there any Gateway employees you would like to recognize? Please explain.

How did you find out about Gateway and why did you choose our company?(Required)

7. Newsletter

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YOUR GATEWAY NEW HOME EXPERIENCE

Please enter your information

1. Sales staff

2. Design, options & color selections

3. Construction

4. Pre-Closing

5. Summary

6. Additional Information

7. Newsletter

Gateway Construction, LLC

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